Faulty products

It’s bad enough that your product develops a fault, so we try to make our returns or repair service as painless as possible.

If the fault occurs within 90 days of purchase (or Delivery) we will always offer you either a repair, exchange or refund. In all cases we reserve the right to inspect the product and verify the fault.

We do not cover faults caused by accident, neglect, misuse or normal wear and tear.


Damaged products 

If you unpack your product and find it damaged, you can return the product after contacting us via email, live chat or telephone.


Refunds are contingent upon inspection of item(s) once we receive it. they apply only to faulty or damaged products.  You must contact us within 14 days of purchase date to request refund.   Items returned after 14 days will not be refunded.  You will be responsible for shipping the item(s) back to us along with the Order Number and receipt of purchase. Shipping with tracking is highly advise as we are not responsible for undelivered packages.


Missing or Damaged Items

If you find a product missing from your delivery, a fault or damaged item in your delivery please contact us here. Missing, damaged or not required items must be reported within 48 hours of receipt of delivery. Claims outside of the above timescale will not be considered. Your statutory rights are not affected.

Next Steps

In order for us to process a return, please contact us via Email, Live Chat or Phone during business hours, all of our contact information can be found here